Rely on the expert guidance of your dedicated consultant

Erika Krivenko is a Certified Professional in Healthcare Quality (CPHQ) by the National Association of Healthcare Quality. She is also a Patient-Centered Medical Home Certified Content Expert (PCMH CCE) and Certified Medical Office Manager (CMOM). In addition to her certifications, Erika has earned a green belt in LEAN/Six Sigma, improvement models focused on reducing waste and using statistical analysis to improve quality. She has completed additional coursework in Organizational Leadership, Project Management, Change Management, and Healthcare Administration through the National Association of Healthcare Quality, National Committee for Quality Assurance, and Practice Management Institute. She has worked with independently owned provider practices, as well as large health systems. Erika’s experience includes managing provider quality metric performance, managed care incentive program requirements, policy and procedure development, EHR optimization, revenue cycle generation, multiple quality improvement projects, and compliance/regulatory requirements. Her extensive experience is in using reimbursement methodologies and business analytics to help practices minimize administrative costs, improve accuracy associated with provider quality metrics, and provide leadership to clinical teams that results in increased productivity and effectiveness.

Erika earned her bachelor’s degree from Florida State University, serves on the Patient Engagement Panel for the Patient Centered Outcomes Research Institute (PCORI) and is an expert panel participant for the Johns Hopkins Bloomberg School of Public Health.

Carrie Shepard has worked in the healthcare industry for over 9 years and is currently a Healthcare IT and Quality Manager. She has extensive experience consulting in the healthcare industry and providing valuable solutions to her clients. Carrie provides expert instruction on quality, resource use, compliance, clinical practice improvement, and guidance on various forms of healthcare technology. Carrie has an associate’s degree in medical coding and billing, as well as experience as a medical office manager. Her educational and clinical experience gives her a unique set of skills as a consultant, providing clients with a ‘been there, done that’ perspective. In addition to her degree and professional experience, Carrie has also done coursework in Healthcare Administration, Effective Debt Collection, Human Resources Management and Maximizing Performance in the healthcare sector.

Among many things, as an office manager of a busy dermatology, surgery, and cosmetic practice, Carrie became the lead on implementing electronic medical records as well as guiding the providers and entire office staff through Meaningful Use (MU), Physician Quality and Reporting System (PQRS) and the beginning of the Medicare Access and CHIP Reauthorization Act (MACRA) programs mandated by Centers for Medicare and Medicaid Services (CMS). In 2017, as the Merit-Based Incentive Payment System (MIPS) went into effect for medical practices, Carrie successfully assisted multiple dermatology practices through the requirements of this new program as a consultant.

Carrie was born and raised in Northern New Jersey. She enjoys the outdoors, tea, reading, and her cats. In her spare time, she does volunteer work through her church and goes hiking.

Julia Zieger is a Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association and certified Super User for Modernizing Medicine’s EMA EHR System. Julia has worked as a Medical Assistant and Lab Supervisor in Dermatology for more than 7 years and Clinical Regulatory Information Specialist specializing in the Merit-Based Incentive System (MIPS) for more than 2 years. She has extensive clinical expertise with dermatological conditions, surgical procedures, billing, coding, and compliance programs. As a Lab Supervisor, Julia managed Medicare incentive payment participation for multiple providers specific to Meaningful Use (MU) and the Physician Quality Reporting System (PQRS) prior to the Medicare Access and CHIP Authorization Program (MACRA). When Congress passed MACRA in 2017, Julia became proficient in the Merit-Based Incentive Payment System (MIPS) requirements and managed multiple independently owned dermatology practices’ successful participation in the program as a consultant. Her expertise includes managing provider quality metric performance, managed care incentive program requirements, EHR optimization, process improvement projects, and compliance/regulatory requirements. Her extensive experience is working with Dermatologists and Modernizing Medicine’s EMA EHR System to achieve optimal reporting performance and improve practice workflow efficiency.

Julia is a native of New Jersey and has studied and worked in the greater Philadelphia/southern New Jesey area for more than 10 years.